Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

• "We collect the villager's mobile number from WhatsApp solely for the purpose of verifying the authenticity of the complaint and providing status updates; it will not be used for any marketing or shared with third parties."
• Data from third-party services like Google or Facebook
• Usage data: browser, device, IP, and location (if allowed)

2. How We Use Your Information

• To provide and improve our services
• To communicate with you
• To analyze website traffic using tools like Google Analytics
• To show relevant content or ads (if applicable)

3. Sharing Your Information

We do not sell or rent your personal data. We may share your data only with:

• Trusted third-party platforms (e.g., Google, Meta)
• Government/legal authorities if required by law

4. Cookies & Tracking

We use cookies to personalize content and analyze traffic. You can disable cookies through your browser settings.

5. Data Security

We apply standard security practices to protect your data, but no method is 100% secure.

6. Your Rights

You may request to access, correct, or delete your data by contacting us.

7. Third-Party Services

We may use services from Google or Meta. These providers have their own privacy policies:

• Google Privacy Policy
• Meta (Facebook) Privacy Policy

8. Changes to This Policy

We may update this policy. Changes will be posted with the updated date below.

9. Contact Us

For questions about this policy, contact us at:

Email: support@complaintmurshidabad.in
Address: Murshidabad Zilla Parishad, Panchanantala, Berhampore, West Bengal

Last updated: April 25, 2025